Shipping policy

Where we ship
We currently ship to addresses in the United States only.

Processing
Orders are processed weekdays at 8 AM, then packed and shipped the business day after they're received. We ship Monday through Friday, excluding holidays.

Tracking
You'll get a shipping confirmation email with tracking once your order ships.

Pre-orders
Pre-order records ship once they arrive from the pressing plant. Release dates are estimates and can shift with pressing schedules. If your order includes both pre-order and in-stock items, the whole order ships together when the pre-order is ready. To get in-stock records sooner, place them in a separate order.

Shipping address
Please double-check your address at checkout. If you spot a mistake, email us right away and we'll update it as long as the order hasn't shipped.

Lost or damaged packages
If your tracking hasn't updated in 7 days, or it shows delivered but you can't find the package, email us and we'll work with the carrier to sort it out. For records that arrive damaged, see our Refund policy.

Questions
For help with an order or to check its status, email support@gamechops.com or use our contact form.