Refund policy

All sales are final
We don't accept returns or exchanges for change of mind. If something is wrong with your order, though, we'll make it right.

Damaged, defective, or wrong items
If your record arrives damaged, warped, or defective (such as skips or pressing flaws), or it isn't what you ordered, email us at support@gamechops.com or through our contact form within 30 days of delivery. Please include your order number and photos of the record and packaging.

We'll send you a replacement at no cost. If the title is sold out, we'll issue a full refund instead. If we need the original item back, we'll send you a prepaid return label.

What isn't a defect
Light surface noise is normal for vinyl. Colored vinyl also varies from record to record, so yours may not exactly match the product photos.

Pre-orders
You can cancel a pre-order any time before it ships for a full refund. Email us with your order number. Once it ships, the terms above apply.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

Questions
Email support@gamechops.com or use our contact form.