Answers to the questions we hear most about GameChops vinyl records, shipping, returns and pre-orders.
What is GameChops?
GameChops is a record label for video game covers and remixes. We release officially licensed cover albums in styles like lofi hip hop, jazz, synthwave and chamber music, on vinyl and on streaming services.
Are these official Nintendo, SEGA or Square Enix albums?
No. GameChops records are not official products of the game publishers. They are licensed cover albums, meaning every track has had the rights properly cleared with the original rightsholders. Every purchase directly supports the artists and the original music composers.
Where do you ship?
We currently ship to addresses in the United States only.
How much is shipping?
Shipping within the United States is $8 for one record and $12 for two. Rates for larger orders are shown at checkout.
How can I order from outside the United States?
Check with our retail partners. In Canada, visit Very Ok Vinyl. In Europe, visit HHV or Black Screen Records. In Australia, visit Pixel Crib. For additional options, visit Light in the Attic.
How fast do orders ship?
Orders are processed weekdays at 8 AM, then packed and shipped the business day after they're received. We ship Monday through Friday, excluding holidays. You'll get a shipping confirmation email with tracking once your order ships.
When do pre-orders ship?
Pre-order records ship once they arrive from the pressing plant. Each pre-order page lists an estimated ship date, and estimates can shift with pressing schedules. If your order includes both pre-order and in-stock items, the whole order ships together when the pre-order is ready. To get in-stock records sooner, place them in a separate order.
Can I cancel a pre-order?
Yes. You can cancel a pre-order any time before it ships for a full refund. Email support@gamechops.com with your order number.
What is your return policy?
We accept returns for damaged or defective records within 30 days of delivery. If your record arrives damaged, warped or defective, or it isn't what you ordered, email support@gamechops.com with your order number and photos, and we'll send a replacement at no cost. If the title is sold out, we'll issue a full refund instead. We don't accept returns or exchanges for change of mind. See our refund policy for details.
My record looks a little different from the photos. Is that normal?
Yes. Colored vinyl varies from record to record, so yours may not exactly match the product photos. Light surface noise is also normal for vinyl.
How is the sound and packaging quality?
Our vinyl-specific masters are completed by Townsend Mastering, a mastering house that specializes in video game soundtracks. Jackets are printed with a premium matte finish that resists scratches, scuffs and fingerprints, and the inner sleeves are poly-lined to protect the vinyl.
A record I want is out of stock. Will it come back?
Our records are produced in small runs, and restock times can vary from months to years depending on licensing and pressing schedules. Some titles are not re-pressed. Join the newsletter to hear about restocks and new releases.
Where can I listen before I buy?
Our music is available on major streaming services. Find links at gamechops.com.
How do I contact you?
Email support@gamechops.com or use the contact form.